Our Commitment to Quality, Security & Service

CMMI Maturity Level 3 & ISO-Certified Management System

At Agmo Group, we believe that great digital solutions are built on more than just technology — they require strong governance, reliable processes, and a culture of continuous improvement.

Our system is now certified to be in compliance with:

• ISO 9001:2015 (Quality Management System)
• ISO/IEC 27001:2022 (Information Security Management – Information Security, Cybersecurity and Privacy Protection)
• ISO 20000-1:2018 (Information Technology – Service Management System)

These certifications cover all three principal activities of our group:

• Development of software applications
• Provision of digital platform-based services
• Provision of subscription, hosting, technical support and maintenance services

Our ISO certifications are certified by SIS Certifications, an accredited body under the International Accreditation Service (IAS).

In addition, Agmo Group is appraised at CMMI Maturity Level 3 (ML3), further strengthening our process maturity and delivery discipline.

What CMMI Maturity Level 3 (ML3) Means

CMMI Maturity Level 3 is the “Defined” level in the CMMI framework. At this level:

• Our processes are established, documented and standardised across projects and departments
• Work is managed proactively, with clear planning and risk management
• Continuous improvement is driven by data, lessons learned and best practices

What this means for our corporate clients:

• More predictable project outcomes and delivery timelines
• Better control of scope, risks and dependencies
• Consistent quality across different teams and projects
• Stronger governance and easier alignment with your internal compliance and PMO requirements
• Our appraisal is done by mfQ Asia, please find the appraisal reference here.

ISO 9001:2015 – Quality Management System

Our ISO 9001:2015 certification confirms that we have a structured quality management system governing how we plan, execute and improve our work.

For our clients, this means:

• Standardised and repeatable project delivery processes
• Clear documentation, traceability and approvals at key stages
• A culture of continuous improvement driven by feedback and measurable KPIs

ISO/IEC 27001:2022 – Information Security, Cybersecurity & Privacy Protection

ISO/IEC 27001:2022 demonstrates that information security is embedded into our operations and technical practices.

It covers:

• Protection of data confidentiality, integrity and availability
• Access control, identity and privilege management
• Secure development, deployment and operations
• Incident management and continuous monitoring

For our clients, this means:

• Your data and systems are handled under a formal, audited security framework
• Easier alignment with your internal InfoSec, risk and compliance requirements
• Reduced risk of security incidents and disruptions to your operations

ISO 20000-1:2018 – IT Service Management System

ISO 20000-1:2018 governs how we operate and support the services we provide, especially for platform-based and managed solutions.

It ensures structure around:

• Service level management (SLAs, response and resolution targets)
• Incident, problem and change management
• Service continuity and availability
• Release and deployment management
• Continuous service improvement

For our clients, this means:

• Reliable, SLA-backed support for your critical applications
• Controlled and well-governed changes with proper impact assessment
• Reduced downtime and smoother operations for your users

Why This Matters to Corporate & Enterprise Clients

For large organisations, choosing a technology partner is also a governance and risk decision.

Our CMMI ML3 appraisal and ISO certifications help you:

• Strengthen vendor governance and satisfy internal audit expectations
• Reduce project, security and operational risks
• Support regulatory and compliance obligations, especially in regulated industries
• Scale your digital initiatives with a partner whose processes are proven and repeatable

Our Promise

These standards are not just badges — they are a long-term commitment.

We will continue to invest in people, processes and technology so that every engagement with Agmo Group:

• Meets stringent quality, security and service expectations
• Aligns with your corporate governance and risk frameworks
• Supports your long-term digital transformation roadmap

If you would like to understand how our certifications and frameworks can support your specific requirements, our team is ready to walk you through our approach in detail.