This Privacy Policy explains how Agmo Studio Sdn Bhd and its group of companies (“Agmo”, “we”, “us”, or “our”) collect, use, disclose and protect information when you use any of our mobile applications (each, an “App”) available on the Apple App Store, Google Play, or any other platform. It applies across our App portfolio unless a specific App links to its own separate privacy policy, in which case that policy governs for that App.
By downloading, installing or using any Agmo App, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the App.
1. Information We Collect
1.1 Information you provide directly
- Account information — name, email address, phone number, and password when you register or sign in (including via Google, Apple or Facebook sign-in).
- Profile and content information — anything you choose to add to your profile, or content you upload, post or submit within an App (e.g. photos, videos, messages, reviews).
- Transaction information — billing details, delivery address and purchase history, where an App supports payments or orders. Card and payment details are processed by our licensed payment gateway partners; we do not store full card numbers.
- Support requests — information you provide when you contact our support team.
1.2 Information collected automatically
- Device information — device model, operating system and version, unique device identifiers, IP address, mobile network information, and app version.
- Usage data — features used, screens viewed, session duration, crash logs and diagnostic data, collected via analytics and crash-reporting SDKs.
- Location data — approximate (network/IP-based) or precise (GPS) location, only where an App's functionality requires it (e.g. navigation, EV charging station lookup, delivery tracking) and only with your permission.
- Push notification tokens — used to deliver alerts and updates you have opted into.
1.3 Permissions an App may request
Depending on the specific App and the features you use, we may request access to:
- Camera and photo library — to let you take or upload photos/videos (e.g. profile pictures, content creation, document scanning).
- Microphone — for voice input, voice calls, or video recording features.
- Location — for maps, navigation, nearby-service lookup, or location-tagged content.
- Contacts — only where an App offers a feature to invite or connect with people you know; we do not upload your contacts without this explicit action.
- Storage — to save or retrieve files, downloads, or cached content on your device.
- Push notifications — to send you alerts, reminders and updates.
You can grant or withdraw any of these permissions at any time through your device's system settings. Withdrawing a permission may limit or disable the related feature.
2. How We Use Your Information
- To provide, operate, and maintain the App and its features;
- To create and manage your account;
- To process transactions and send related confirmations;
- To personalise your experience and provide relevant content or recommendations;
- To send service updates, security alerts, and (where you have opted in) marketing communications;
- To respond to support requests and communicate with you;
- To monitor, analyse and improve App performance, features and user experience;
- To detect, investigate and prevent fraud, abuse, and security incidents;
- To comply with applicable laws, regulations and lawful requests from public authorities.
3. How We Share Information
We do not sell your personal information. We may share information with:
- Service providers — cloud hosting, analytics, crash reporting, customer support, payment processing and push-notification providers who process data on our behalf, under contractual confidentiality and security obligations.
- Business partners — where an App's core function involves a partner (e.g. a charging network operator, a merchant, a delivery partner), limited data necessary to fulfil that function.
- Group companies — within the Agmo group, for the purposes described in this policy.
- Legal and safety purposes — where required to comply with a legal obligation, enforce our terms, or protect the rights, property or safety of Agmo, our users, or the public.
- Corporate transactions — in connection with a merger, acquisition, financing or sale of assets, subject to standard confidentiality arrangements.
4. Data Retention
We retain personal information for as long as your account is active or as needed to provide the App's services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed for these purposes, we delete or anonymise it.
5. Data Security
We use administrative, technical and physical safeguards — including encryption in transit, access controls, and regular security reviews — designed to protect your information against unauthorised access, alteration, disclosure or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Children's Privacy
Our Apps are not directed at children under the age of 13 (or the applicable minimum age in your jurisdiction), and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us using the details below so we can delete it.
7. Your Rights and Choices
Depending on your location, you may have the right to:
- Access, correct or update your personal information;
- Request deletion of your personal information;
- Withdraw consent to processing, where processing is based on consent;
- Object to or restrict certain processing, including direct marketing;
- Request a copy of your data in a portable format;
- Lodge a complaint with your local data protection authority.
Users in Malaysia may exercise these rights under the Personal Data Protection Act 2010 (PDPA). Users in the European Economic Area, UK, or other jurisdictions with their own data protection laws (such as the GDPR or similar regimes) may exercise the rights available under those laws. To make a request, contact us at [email protected]. You can also manage most permissions (camera, location, notifications, etc.) directly from your device settings, and delete your account from within the relevant App or by contacting us.
8. International Data Transfers
Agmo is based in Malaysia, and some of our service providers operate internationally. Your information may therefore be transferred to, stored, and processed in countries other than your own, which may have different data protection laws. Where we transfer information internationally, we take steps to ensure it remains protected consistent with this policy.
9. Third-Party Links and Services
An App may contain links to, or integrations with, third-party websites, services or SDKs (such as payment gateways, maps, or social login providers) that are governed by their own privacy policies. We are not responsible for the privacy practices of third parties, and we encourage you to review their policies separately.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. We will update the “Last updated” date above, and where changes are material, we will provide additional notice (such as an in-app notification) before the change takes effect.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us at:
Agmo Studio
Level 38 & 39, MYEG Tower, Empire City Damansara, Jalan PJU 8, Damansara Perdana, 47820 Petaling Jaya, Selangor, Malaysia.
Email: [email protected]
© Agmo Studio Sdn Bhd (201201001183(974707-M)). All rights reserved.